Returns

What’s your return policy?

We want you to be 100% satisfied with your Untamed Artistry products.  If there is a defective product or quality concern please contact us at hello@untamedartistry.ca and we will investigate the issue with you (#lashnerdstotherescue.) 

If there’s anything we are more proud of than our products, it’s our amazing customer support. We’ll work with you to help you use your product as much as possible. Untamed Artistry products are mostly created by hand, therefore mistakes happens aka #beinghuman. In those cases, full refunds are processed for your defective products. A shipping label will be paid by Untamed Artistry and emailed to you.  

We also understand that, sometimes you change your mind. If you wish to return or exchange your unused or unopened products, please email us at hello@untamedartistry.ca. We can refund unused and unopened items within 30days (adhesive excluded). Untamed Artistry is not responsible for covering the shipping return costs on unused or unopened products.

What happens if my package is lost?

If your package becomes lost or stolen, Untamed Artistry will work with you and the mail delivery service to locate the lost package. Please email us at hello@untamedartistry.ca so we can help you locate it. Untamed Artistry is not responsible for lost or stolen packages.

What happens if my product isn’t available anymore?

In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item. We will also refund your shipping. 

RETURN ADDRESS

Untamed Artistry Inc. 
561-3381 Cambie St
Vancouver, BC V6Z 4R3

Please contact us at hello@untamedartistry.ca  with any questions or to start your return process.

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